Client connectivity strategies enable stable revenue growth, increased service satisfaction, and enhanced professional relationships.

We design client listening programs and conduct client engagement interviews at any cadence via your preferred methodology but excel at authentic, in person interviews that elevate the voice of the client and engender trust.

These interviews should not only measure satisfaction but also help uncover areas of interest in technology, sustainability and future strategic direction.

Client Listening takes many forms, so we also work with client-centric partners to assist us in key areas including:

cx implementation strategy

voice of customer (VOC)

insight analysis

empathy mapping

client journey mapping

engagement software

feedback surveys

employee satisfaction surveys (EX)

Hiring clienthaven will send a quantifiable signal to the marketplace and to a service firm's clients, prospects and team that the client's voice is paramount.